RETURN POLICY

HOLIDAY RETURN ELIGIBILITY (For December 2023 Purchases):

For orders placed in December 2023, the return window is modified. Please note that products purchased in December 2023 are only eligible for returns until February 15th, 2024. Our standard return policy, which allows returns within 60 days of the purchase date, remains unchanged for orders outside this holiday period.

RETURN REQUIREMENTS FOR ONLINE AND STORE PURCHASES

Items can be returned any time within 60 DAYS of the purchase date, ensuring they are clean, unwashed, unworn, and in their original state with price tags attached. When making a return, please include a note or send an email to info@shoptherooster.com about the nature of your return. Ensure you present your proof of purchase for a hassle-free return, which will be refunded to your original payment method. 

Shipping and Credits:

We do not provide shipping labels on returns. When sending back your item, please use your own shipping label. We will not cover shipping expenses, except in cases where the product is defective or the incorrect item was sent. All refunds will be directed back to the original method of payment.

Used or Altered Products: 

We cannot accept items that have been used, washed, or altered from their original state. The returned products must not be damaged due to wear and tear, misuse, or any mishaps.

Returning Location:

Items should be sent back to 7340 East Main St. Scottsdale, AZ 85251 Suite 115. -You're free to return in person at any of our stores, regardless of the original purchase point.-

Proof of Purchase: 

Acceptable proofs include paper receipt, electronic receipt, or order number. For any help in validating a proof of purchase, email info@shoptherooster.com.

*Gift Cards are non-refundable