Return policy

Return requirements for online and store purchases

Items are eligible for return within 60 days of purchase, as long as they’re clean, unwashed, unworn, and in original condition with tags attached. Ensure you present your proof of purchase for a hassle-free return or exchange, which will be refunded to your original payment method.

We cannot accept items that have been used, washed, altered, damaged through wear and tear, or returned without the original tags.

Acceptable proof of purchase includes a paper receipt, electronic receipt, or order number. For help validating a proof of purchase, email info@shoptherooster.com.

If you opted to cover your order for a small fee, you will receive a free shipping label. Otherwise, customers are responsible for return shipping costs.

We cover shipping only when the product is defective or the incorrect item was sent.

Items should be sent to 7340 East Main St., Scottsdale, AZ 85251, Suite 115. You’re also welcome to return items in person at any of our stores.

Once we receive and inspect your return, we’ll issue a refund to your original payment method.

Gift cards are non-refundable.

For stolen or lost delivered packages, please open a support ticket directly with UPS. Once the carrier confirms delivery, we cannot offer refunds or replacements for items reported stolen or lost.