Shipping policy
Shipping & Return Policy
Thank you for shopping with Rooster Bus. Please review our Shipping & Return Policy before placing your order.
Shipping Policy
Shipping Rates
We offer flat-rate shipping within the contiguous 48 United States for $6.90 per order.
At this time, we do not ship to:
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Alaska
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Hawaii
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U.S. Territories
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APO/FPO addresses
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P.O. Boxes
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International destinations
Shipping Carrier
Our primary shipping carrier is UPS. In some cases, Rooster Bus may use alternative carriers at our discretion.
Order Processing
Orders are typically processed and shipped within 2 business days of purchase.
Orders placed on weekends, holidays, or outside of business hours will begin processing on the next business day.
During holidays, product launches, sales, and other high-volume periods, processing times may be longer than normal.
Expedited Shipping
Expedited shipping options may be available upon request.
Customers requesting expedited shipping will be invoiced for the exact shipping cost charged by the carrier. To inquire about expedited shipping, please contact info@shoptherooster.com before placing your order whenever possible.
Shipping Delays
Once an order has been shipped, delivery times are determined by the shipping carrier. Rooster Bus is not responsible for shipping delays caused by weather, carrier disruptions, holidays, or other circumstances outside of our control.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
Because our primary carrier is UPS, we cannot ship to P.O. Boxes. Orders submitted with a P.O. Box address may be delayed while we contact the customer for an alternative shipping address.
If an incorrect shipping address is provided, Rooster Bus is not responsible for packages delivered to the address entered by the customer. If you notice an error in your shipping address, please contact info@shoptherooster.com immediately. While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Rooster Bus is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly regarding any delivery issues after a package has been marked as delivered.
Undeliverable Orders
Rooster Bus reserves the right to cancel and refund any order that cannot be successfully delivered by our shipping carriers.
Return Policy
Return Eligibility
We accept returns on eligible items within 60 days of purchase.
Returned items must be:
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Unworn
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Unwashed
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In original condition
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Returned with all original tags attached
Items that do not meet these requirements may be denied and returned to the customer.
Returns received more than 60 days after the purchase date will not be accepted.
Final Sale Items
The following items are final sale and are not eligible for return, refund, or exchange:
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Sale items
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Gift cards
Return Shipping Labels
Customers who purchased Redo Return Coverage at checkout may be eligible for a prepaid return shipping label through Redo.
Customers who did not purchase Redo Return Coverage are responsible for return shipping costs on standard returns.
Rooster Bus will provide a prepaid return shipping label regardless of Redo coverage if:
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The wrong item was sent
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The item arrived damaged
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The item is defective
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact info@shoptherooster.com within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos showing the damage, defect, or incorrect item
Our team will review the claim and work to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please note the time it takes for the funds to reach your account is dependent on your financial institutions processing speed.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact us at: