Shipping policy

We want your order to arrive without surprises. Below are our current shipping rates, timing, and delivery options. Questions before ordering? Email info@shoptherooster.com.

Shipping rates and destinations

Standard shipping is a flat $6.90 per order within the contiguous 48 United States.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, or international destinations.

Free shipping on your first order

Newsletter subscribers receive free standard shipping on their first order. Sign up for the newsletter to receive the promotional code, then enter that code at checkout. This is an ongoing Rooster Bus promotion for eligible first orders shipping within the contiguous 48 United States.

Processing and delivery timing

Orders normally leave our store within 2 business days. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. Processing may take longer during holidays, product launches, sales, or other high-volume periods.

After UPS receives the package, most deliveries arrive within 1–5 business days. Including processing time, customers should normally expect delivery approximately 3–7 business days after placing an order. Delivery dates are estimates and may change because of weekends, holidays, weather, carrier disruptions, or other conditions outside our control.

Tracking your order

When your order ships, we will send tracking information to the email address used at checkout. Tracking may take a short time to update after the carrier receives the package.

Expedited shipping

Expedited shipping may be available by request. Email info@shoptherooster.com before placing your order whenever possible. If available, you will be charged the carrier's actual expedited-shipping cost.

Arizona store pickup

Free pickup may be available at our Scottsdale or Flagstaff store. If pickup is available for your order, the eligible location options will be shown during checkout. Please wait for your pickup-ready notification before visiting the store.

Shipping addresses

Please review your shipping address carefully before submitting your order. UPS cannot deliver to P.O. boxes. If you notice an address error, contact info@shoptherooster.com immediately. We will try to help, but we cannot guarantee an address change after an order has been processed or shipped.

Delayed, missing, or delivered packages

If a shipment is delayed, use the tracking link in your shipping email for the latest carrier update.

If tracking shows that a package was delivered but you cannot find it, check the delivery area and with household members or neighbors, then contact UPS. Please also email us as soon as possible with your order number. We will help review the available tracking information and next steps. Resolutions may depend on the carrier's investigation.

Undeliverable orders

If a carrier returns an order to us as undeliverable, we will contact you using the information on the order. Additional shipping charges may apply if you ask us to send the order again. We may cancel and refund an order that cannot be delivered.

Returns

For eligibility, return shipping, final-sale items, and instructions, review our Returns & Exchanges policy.

Contact us

For shipping questions, email info@shoptherooster.com and include your order number when available.